TX MART · VERSION 1.8 · EFFECTIVE 14 NOVEMBER 2026
Refund Policy
This policy explains when you can get your money back for a membership, a TX Digital Store product or a laptop from TX Laptops & Computers, and how to ask. It applies to members everywhere and does not reduce any right you have under the consumer laws of the country where you live.
At a glance
| What you bought | When you can get a refund |
|---|---|
| Membership | Within 14 days of your first payment, as long as you have not passed a course exam or received a certificate. |
| Digital Store file | Before you download it (within 14 days), or if the file is faulty or not as described and we cannot fix it within 7 days. |
| Laptop or computer | Any time before delivery; within 7 days of delivery if faulty, damaged or not as described; or within 7 days for a change of mind if unused and complete. |
Membership
- Ask within 14 days of your first membership payment and we refund everything you paid for the membership, provided you have not yet passed a course exam or received a certificate.
- After that, membership payments are not refundable, except where the law requires it or where we cannot provide the service you paid for.
- If you are paying in instalments and decide to stop, you do not owe the instalments you have not paid. A US$5 payment for 3 more exam attempts on a course can be refunded until you use the first of those attempts. Your membership becomes active once your first payment of at least US$35 (GH₵35 if you pay in cedis) is confirmed and stays active while your quarterly access maintenance fee is paid; the balance remains outstanding until you pay it.
- The quarterly access maintenance fee (US$33.33, or GH₵33.33 in cedis) is not refundable once its quarter has started, because it is added to the board fund straight away. If you pay a quarter twice by mistake, we refund the duplicate.
- When a membership payment is refunded, any referral earnings that payment created are reversed.
TX Digital Store
- Files are delivered instantly. If you have not downloaded a file yet, you can ask for a refund within 14 days of buying it.
- Once downloaded, a file can be refunded only if it is faulty or not as described and we cannot fix or replace it within 7 days of your report.
TX Laptops & Computers
- Before delivery or pickup: cancel at any time for a full refund. Pay-on-delivery orders are simply cancelled.
- Faulty, damaged or not as described: tell us within 7 days of delivery. We will repair, replace or fully refund it, including delivery costs.
- Change of mind: return it within 7 days of delivery unused, complete and in its original packaging. We refund the price; you pay the cost of returning it.
- After 7 days, faults are covered by the warranty shown on the product listing.
Partner products
Products and services bought from other companies through the Affiliate Center are refunded by that company under its own policy.
How refunds are paid
- We refund the full amount you paid, in the currency you paid, to the card or mobile money account you paid with, through Paystack or Stripe. Any currency conversion difference is set by your bank or card issuer. Manual bank or mobile money payments are refunded to the account they came from.
- We send approved refunds within 10 business days. Your bank or mobile money provider may take a few more days to show them.
- If you have a problem with a payment, please contact us before raising a chargeback with your bank so we can fix it quickly.
How to ask
Reply to your order or payment email, or use Ask TX Mart on the website. Tell us your account email, the order or payment reference and the reason. For a faulty product, include a short description or photo of the problem.
Contact us
TX Mart is operated by Tink Xtra Enterprise. For questions, requests or complaints, reply to any email you received from TX Mart or use Ask TX Mart on the website, and include your account email and any order or payment reference. Never send passwords, PINs, one-time codes or full card numbers.